Last updated: 30 September 2026
This privacy policy explains how Grow Order Limited (“Grow Order”, “we”, “us”) collects and uses personal information when you visit groworder.co.uk, contact us or subscribe to our updates. We are committed to protecting your privacy and handling your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Grow Order Limited is the data controller for the personal information described in this policy.
- Company: Grow Order Limited, registered in England and Wales, company number 17049345
- Registered office: 4-6 Greatorex Street, London, E1 5NF, United Kingdom
- Email: hello@groworder.co.uk
What information we collect
When you contact us
If you send us an enquiry through the contact form on our website, we collect the details you provide: your name, restaurant or business name, email address, phone number (optional), the services you are interested in and your message. If you email us directly, we receive your email address and anything you include in your message.
When you subscribe to our newsletter
If you sign up to our newsletter, we collect your email address.
When you browse our website
Like most websites, our web server automatically records basic technical information when you visit, such as your IP address, browser type, the pages you request and the date and time of your visit. This is used to keep the website secure and working properly.
How we use your information
- To respond to your enquiry and discuss how we could help your business. Our lawful basis is our legitimate interest in responding to people who contact us, or taking steps at your request before entering into a contract.
- To send you our newsletter and updates, if you have asked to receive them. Our lawful basis is your consent, which you can withdraw at any time by clicking “unsubscribe” or emailing us.
- To provide our services if you become a client. Our lawful basis is the performance of our contract with you.
- To keep our website secure and running smoothly. Our lawful basis is our legitimate interest in protecting our website and visitors.
- To meet legal obligations, such as keeping business and accounting records.
We will never sell your personal information, and we do not use it for automated decision-making or profiling.
Who we share your information with
We only share your information with trusted service providers who help us run our business, and only as much as they need to do their job. These include:
- our website hosting provider, which stores our website and the enquiries sent through it;
- our email provider, which delivers and stores our emails;
- professional advisers such as accountants or lawyers, where necessary.
We may also share information if required by law, for example in response to a valid request from a court or regulator.
Some of our service providers may store data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the UK International Data Transfer Agreement.
Cookies and third-party content
Our website does not set its own advertising or analytics cookies. Some pages may include embedded content from third-party services such as YouTube videos. When you view that content, the third party may set its own cookies and collect information about your visit in line with its own privacy policy. Our website also links to our social media pages on Facebook, Instagram and LinkedIn; if you follow those links, the relevant platform’s privacy policy applies.
If we introduce analytics or other non-essential cookies in future, we will update this policy and ask for your consent where required.
How long we keep your information
- Enquiries: we keep enquiry messages for up to 24 months after our last contact with you, unless you become a client.
- Client records: we keep these for the duration of our relationship and for up to 6 years afterwards to meet legal and accounting requirements.
- Newsletter subscribers: until you unsubscribe.
- Server logs: for a short period, normally no longer than 90 days.
How we protect your information
We use appropriate technical and organisational measures to protect your personal information, including a secure (HTTPS) connection for our website and restricted access to our systems.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information;
- object to, or ask us to restrict, how we use your information;
- withdraw your consent at any time, where we rely on consent;
- ask us to transfer your information to another organisation, where applicable.
To exercise any of these rights, email hello@groworder.co.uk. We will respond within one month. There is normally no charge.
Complaints
If you have concerns about how we handle your information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.